Editor: nService helps you provide services to your customers or your coworkers. Typical users of nService include IT help desk, customer service and support, facility management, professional services and other service providers.
nService Features
Self-help Portal
End users can go to the self-help portal, search the Knowledge Base, submit service requests (or tickets) and check their status.
Service Requests
Technicians use the powerful query tool to list service requests. They can then go in to the Details of the requests to view the history, reassign, respond to and resolve them.
Request Workflow
You can design the workflow for your services including the data fields on each form, the statuses, and the actions that move the requests from one status to another. You can also define notification rules to send email notifications during the life cycle of a request.
Knowledge Base
You can publish knowledge articles that are categorized by multiple levels of services, products and knowledge categories. End users can search the knowledge base to find information themselves.
Services
You can set up multiple services. For example, you can set up services to answer sales questions, technical support questions, billing questions, Payroll questions, etc. You have a complete view of all interactions Between you and your customers or coworkers. ]
Products & Assets
nService allows you to create a product Catalog to store products and product related information. It allows you to management your assets and your customer's assets. It links them to the service requests which allows you to keep track of asset repair and service history easily.
Users & Security
nService's security is based on groups. Who can request which services and who can provide which services are all done based on group memberships. Users including employees and customers can be put into multiple groups.
